Sales tax is only added to orders shipped within Georgia. The general tax rate for Georgia is 7.0%.
Orders that are refused will be charged the original shipping plus return shipping to us and 25% restocking fee. Orders shipped via FedEx are subject to the ‘Terms and Conditions of Service’ as detailed on FedEx.com.
Due to the nature of our products, we do not offer refunds, however we do offer exchanges, only under certain conditions (please see our exchange policy below)
We make every effort to make your order as accurate as possible. Some factors which should be considered while purchasing our products is that we specialize in 100% virgin, unprocessed, Indian Remy human hair. Our hair comes from different donors. This is why we cannot guarantee hair color or texture 100% of the time.
We are not responsible for the changes or alterations done to the hair once it has left our warehouse including chemically processing, cutting, coloring, or texturizing the hair. Our natural hair comes in a straight, wavy, and curly pattern. Our virgin hair comes only in shades Natural Black and Natural Brown.
Please keep in mind, since the Virgin Remy hair is all natural and the color cannot always be guaranteed, refunds and/or exchanges will not be issued for dissatisfaction with the color or texture of the Virgin Remy hair.
Exchange requests are accepted within 7 days from the date you receive your products, only under the following conditions:
(1) We sent the wrong product or color (does not pertain slight variations in the Virgin Remy hair colors)
(2) The hair is damaged by us or in the shipping process, and you have not altered, used, cut,trimmed, colored/dyed, washed or personally damaged the hair
Under Federal Law you cannot return human hair products which have been used due to hygiene purposes.
Under no circumstances will we accept any remy hair back if alterations or changes have been made to the hair once it has left our offices. The hair cannot be altered in ANY manner. You may not comb, brush, wash, dye, curl, braid, spray, wear, chemically process or treat the hair in any way for us to consider an exchange. We abide by these strict policies and expect the item to be returned in its original condition. The exchange must be inspected by us in order to be fully approved.
* We will only consider exchanges on hair extension products if the hair is unused, untouched and remains tied
Please allow 3-5 business days for your return to be processed.
If an inaccurate product has been shipped to you, please contact us immediately within (7) seven business days. We will send you and Exchange Authorization form via e-mail and mail it to us along with your hair within 7 days from the day you received your hair. Once we have the product back and inspect it, we will send an immediate replacement, and reimburse your shipping costs. (Incorrect shipment does NOT mean you ordered the wrong thing and realized it only after you received it. It simply means WE did not correctly ship what you paid for on your order invoice.)
We are not responsible for any lost or stolen packages upon delivery.
Exchange requests are accepted within 7 days from the date you receive your products.